We are committed to fair labor relations, aiming to ensure that any complaints you may have in any subsidiary or department are handled fairly, justly, and reasonably, in line with our values and philosophies. At the same time, we also protect the information of whistleblowers and complainants.
Before considering a complaint, you should first communicate with your immediate supervisor, presenting the specific details in writing or by phone. Once we have verified the complaint, we will handle it promptly and appropriately according to the internal processes of each subsidiary and department or union procedures. If you believe the outcome is not reasonable, you can continue to appeal to higher-level leaders or directly to the headquarters' Human Resources department, and we will conduct further investigation and processing.
In principle, daily disputes between departments are resolved by the departments themselves: appeals within subsidiaries are first handled by the subsidiaries according to their own processes, and those that cannot be resolved are then escalated and reported at higher levels for processing.
We have established a comprehensive compliance management system and have opened up channels for compliance supervision and reporting, effectively preventing and punishing various illegal and non-compliant behaviors. We encourage employees to participate in the company's operations and governance to ensure the company's continuous and healthy development.
You have the right to report suspicious activities that may involve fraud, coercion, bribery, or other improper conduct or violations of our compliance management system. You can submit compliance leads or report violations through letters, emails, phone calls, or in-person complaints to the Compliance Management Department. The department will verify and investigate the reports. We will also provide rewards based on the level of compliance risk associated with the reported matters.
